FAQ

When will my order be shipped?

We'll try to get you your order asap! Your order ships in 24-48 hours unless noted in the product description.

Do you ship worldwide?

We ship within the US and Canada! For other international locations, please take a look at our retail partner Journal Standard who offers worldwide shipping :)

Do you accept returns or exchanges?

We want you to love your GOGO. We accept returns/exchanges in the original packaging and unworn condition within 7 days of the package delivery date. 

How do I return or exchange something?

Please email info@xo-gogo.com to start the returns/exchange process. Buyer will be responsible for the return shipping.

 

How do I clean my GOGO bag?

The ballistic nylon and polyester we use is specially designed to be durable and stain resistant, but heavy usage can lead to staining. Spot clean the area with mild soap and water using a soft bristled brush. Laundry or dish detergent works well. Air dry.

Where is GOGO sold?

We are currently sold online at xo-gogo.com and at our retail partner, Journal Standard, in Japan. For more info, email sales@xo-gogo.com